Google announced a new Gemini agent positioned as a single, universal agent for work, with a strong focus on small and midsize businesses (SMBs). The company states that millions of SMBs already use Google AI across Gemini Enterprise, Google Ads, and Google Workspace, and that their usage of Google Cloud’s AI tools increased more than fivefold year over year. With the new agent, SMBs gain access to agentic capabilities that can act as a personal assistant and flexible team member, handling roles such as project manager, bookkeeper, inventory manager, or marketing consultant.

Gemini is designed to connect to popular SMB tools including Asana, Box, Clay, Docusign, Dropbox, GitHub, LegalZoom, Notion, Salesforce, Shopify, Slack, and Wix. It pulls context from these tools, business data, and work history, and becomes more helpful with continued use. A key architectural point is model choice: Gemini is the agent, while the underlying model is a separate choice. It currently orchestrates across Google’s Gemini family and Claude models, with plans to support other leading private and open models later. By matching each job to the best-fit model, Google says accuracy improves on difficult tasks and costs drop on simple ones. Also, if a customer switches models, their context, skills, and data remain intact.

Gemini works across the web, Android and iOS mobile devices, Mac and Windows desktops, and applications such as Google Workspace, Microsoft 365, and Slack. Since it runs in the cloud, it continues functioning even when users step away from their devices. Cost controls include multi-model orchestration, smart routing that triages workloads to the model delivering maximum performance at the lowest possible cost, and real-time project-level spend caps in the Cloud Billing Console. Gemini is in early access with SMB customers today and will be available to all customers soon.

The post then lists SMBs already using Gemini Enterprise to drive results. Examples include Aerotech reducing troubleshooting times to increase production capacity; Angelus streamlining R&D project management with pre-approved templates; EdSpan Global automating standardization of thousands of digital learning objects; Eficode building a multi-platform support engine that quickly indexes internal wikis; KLog.co automating cargo tracking and shipping paperwork, cutting manual data entry errors by more than 90% and increasing document processing capacity tenfold; Koufu automating sales reporting and data analysis; La Maison du Whisky creating a ‘Digital Sommelier’ that transforms technical product data into marketing copy; NEEOH standardizing secure AI usage across its organization; Quadrant Health Group unifying fragmented technology systems and automating back-office tasks; Salt Productions and Pinch Creative turning fragmented files into a searchable single source of truth; Sep 2 deploying autonomous AI agents for 24/7 threat monitoring; Stratagem automating administrative workflows and developing retail customer service agents; and Sunhouse finding archived design work on Google Drive more easily.

To help SMB teams build skills, Google highlights no-cost learning programs on the Google Skills platform. Users can claim 35 no-cost credits for hands-on labs and skill badges, or sign their team up for Google Skills for Organizations. The platform offers more than 3,000 courses, labs, and credentials. Recommended courses include Exploring Data Transformation with Google Cloud, Google Workspace with Gemini, and the SMB Learning Path, which combines introductory gen AI foundations with Gemini-led automation and the GEAR framework for custom agent development. Courses on the new Gemini agent will be available soon.

Finally, Google points to its partner ecosystem as important for implementation. Many partners offer certified experts on Google Cloud AI to SMBs, helping with use-case identification, prototyping, and building custom agents. The post directs readers to the Google Cloud Partner Network to get started.